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How lopebet Handles Your Personal Data

At lopebet, we take the privacy of your account seriously — this page sets out exactly what data we collect when you use lopebet.

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lopebet How lopebet Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how your personal data is handled, want to request a copy of what we hold, or need to raise a concern, our privacy support team is…

Email Support Send your data request or privacy concern to our dedicated address at [email protected]. Include your registered account email so we can locate your records promptly and respond within 72 hours.
Live Chat Open the live chat widget from any page on lopebet.net and select the Privacy or Account topic. A support agent will take your request and escalate it to the privacy team during business hours.
In-Account Request Form Log in to your lopebet account, navigate to Account Settings, and use the Data Request form. This is the quickest way to submit a deletion or access request, as it pre-fills your account details automatically.
DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

We have built specific controls around every stage of data handling — from the moment you create an account through to withdrawal of consent.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted using AES-256. Any data moving between your browser and lopebet.net travels over TLS 1.2 or higher, so payment details and login credentials are never sent in plain text.

Cookie Controls You Can Adjust

We use strictly necessary cookies to keep your session active, and optional analytics cookies to improve the lobby experience. You can manage or withdraw cookie consent at any time via the cookie preferences panel in the site footer.

Account Security Verification

Before we action any data request — access, correction or deletion — we verify your identity against the details on your registered account. This step protects you from unauthorised requests made by third parties on your behalf.

Data Retention Schedules

We keep transaction records for the period required under applicable financial regulations, typically seven years. Account profile data is retained while your account is active; once an account is closed, non-regulatory data is deleted within 90 days.

Your Right to Access and Correct

You can request a full export of the personal data we hold on your account at any time. If any detail is inaccurate — for instance, a name spelling or contact number — you can correct it directly in Account Settings or by contacting the privacy team.

Withdrawal of Consent and Deletion

You may withdraw marketing consent or request full account deletion through the In-Account Request Form. Deletion requests are processed within 30 days; we will confirm completion by email to your registered address once the process is finished.

Privacy Policy Questions Answered

Below are the questions we hear most often about how lopebet handles personal data. If your question is not covered here, reach out via the privacy support channels listed above.

We collect your full name, date of birth, email address, contact number and the payment identifiers linked to your UPI, Paytm or PhonePe account. We also log login timestamps and in-session activity to maintain account security and meet regulatory requirements.

We do not sell your personal data. We share it only with payment processors (such as UPI rails, Paytm and PhonePe gateways), fraud-prevention services and regulatory bodies where required by applicable law. All third parties are bound by data-processing agreements.

Transaction records are held for the period mandated by applicable financial regulations, usually seven years. Non-regulatory profile data is deleted within 90 days of account closure. You will receive an email confirmation once deletion is complete.

Yes. Submit a data access request through the In-Account Request Form in Account Settings, or email [email protected]. We will compile and deliver a full export of your personal data within 30 days of verifying your identity.

You can update your contact number and email directly in Account Settings. For name or date-of-birth corrections, contact the privacy team via email or live chat and provide supporting documentation. Changes are applied once identity verification is completed.

We use session cookies (strictly necessary) and analytics cookies (optional). You can view the full cookie list and adjust your preferences at any time through the cookie panel in the site footer. Withdrawing optional cookies does not affect your ability to log in or make deposits.

Email [email protected] with a description of your concern and your account email address. We aim to respond within 72 hours. If the matter is unresolved, you may also raise a complaint with the relevant data-protection authority in your jurisdiction.

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